In life, we deal with a lot of problems. They may range from bruised egos to personal struggles, but in the end, the goal is always to come out from them alive.
I know the tech support career is tough. Some of us are even worrying about the security of our jobs, and the ever omnipotent QA. However, this isn’t the time to feel overwhelmed. Much the more must we keep on fighting. When we feel hopeless, the more
April 25, 2012
Programmers might be surprised to know that the first rule of programming is not to program at all! Before one can even get down to the dirty (and time-consuming) business of coding, one has to learn the virtue of simplicity and cleanliness in code writing in the very cumbersome field of software development.
This is where code refactoring comes in.
Refactoring is the process of reorganizing your code so that it
April 16, 2012
The last decade was the rise of the call centers. Hundreds of companies have opened their contact centers in different parts of the world to provide a higher level of customer service. And even when the industry was still young, a lot of people – young and old got attracted to the work. And why not? From afar, the job looks like you just have to answer phone calls the whole time and you get to paid well. Comp
February 13, 2012
The following thoughts were made during a very slow graveyard shift a couple of weeks back. Warning: strong opinions ahead.
2,000 years ago, the Clergy pressured a political administrator of the Roman Empire to release a criminal to crucify an “upstart” named Jesus Christ (LUKE 23). OK, so maybe the idea of an insane asylum was not yet invented and certainly neither was clinical psychology, but what so
February 1, 2012
After a tough day of dealing with irate clients from between the head-phones, the last thing I want to do on the way home is spend a lot of my hard earned cash. In fact, it really helps to put a smile on my face when I know that I can save a few dollars on the stuff that I need every day.
I started saving money by shopping at the dollar store while I was in college. Back then it was more important to save the extra
January 20, 2012
I don’ have to tell you that time under the headset and in front of the computer terminal can be more than a little stressful, and time away from the call center is a precious chance to reload and refresh. Luckily for me my supervisors seem to understand this. I think it was the “what are your hobbies” portion of the interview that got my this job as much as my tech and trouble shooting skills. As
January 2, 2012
The new generation can’t live without their phones. How many jokes have their been regarding teens having a breakdown when they lose their Blackberrys or their iPhones? But it’s not only the younger people who freak out when they suddenly realize their smartphones are missing or lost. The modern businessperson would more than likely have a similar reaction, when other people would shrug and say there ar
December 19, 2011
A good businessman is loaded with patience. Once you face a potential customer, you need to put your best foot forward. Not just because you represent your company, or that it’s name is embedded on the business card or lanyards, but because you understand how customers are the life and blood of any business.
Aside from being a salesperson, you are a consumer as well. You know how you can sometimes be irked by
Hav
September 9, 2011
A small business has about a million things that you have to continue to work on in order to keep it afloat. It is important that the person running the business is working to make sure they maintain some of the best customer service possible. If they are able to do this, then they are going to be able to remain competitive. This may be one of the only ways you will be able to remain competitive in many cases, so m
March 19, 2011
Not just a really cool movie that you look up to but as a “Techie” Tech Support person, it’s your way of life. You sit in a cubicle or a little office that looks like maybe a janitor should actually be there, oh wait the janitor has a nicer office, but in your office you’re god. That is if you know what you’re doing. There’s 2 kinds of Tech Support people the ones that have an idea b
February 28, 2011
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